Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location via our tracking page. When an order is out for delivery, updates on its status will depend on the carrier service. If you encounter any issues, you can contact us at support@manulaei.com, and we’ll do our best to help you.

Some of our products come individually packaged to protect their shape and provide extra durability. Here are the products we may ship separately: snapback hats, trucker hats, dad hats/baseball caps, and visors backpacks blankets pillows with stuffing mugs water bottles In some cases, we may fulfill products from the same order in different facilities, which means they’ll be shipped separately.

Printful’s estimated delivery time (EDT) is our delivery time prediction. We follow a simple equation to calculate EDT: estimated fulfillment + estimated shipping = estimated delivery time Our average order fulfillment takes 2–5 business days for all production techniques. We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region. But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT: Issues with print or embroidery files Products being out of stock Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions Nonetheless, we work hard to meet our delivery estimates with each order. If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 business days have passed, get in touch with us via email or chat, and we’ll take a look.

Typically only national postal operators (like the US Postal Service or Canada Post) are able to deliver orders to PO Boxes. Many of our products including framed posters and bulkier shipments are too large to be accepted by national postal operators, so we use commercial companies (like FedEx) to deliver these products that cannot deliver to PO Boxes. We suggest you use a physical address instead of a PO Box address to ensure smooth delivery.

For packages lost in transit, all claims must be submitted no later than 10 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you. We may ask for your help before doing that, like confirming with your customer that the shipping address was correct. It would also be good to double-check that your customer got in touch with their local post office to try locating the lost order. Keep in mind that if tracking information states an order was delivered but your customer thinks they haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense. You can check out our return policy for up-to-date details about reshipments.

It can take up to 48 hours for tracking info to show up in your carrier’s system. So, to minimize confusion, you should let your customers know this beforehand in your order confirmation email. Note that for international shipments, tracking info might appear even later. It’s also the case for shipments coming from our Tijuana facility, as we first ship items to the US and sort them at our San Diego facility. So don’t worry, your shipment is still on track for its destination.

Apparel Apparel products are generally packaged in post-consumer recycled (PCR) polymer mailers. If there’s more than one product, after putting each item in its own separate transparent polymer bag, we then place them all together in a PCR polymer mailer. PCR plastics are made from items people recycle every day, like plastic bags and bottles. Most of our PCR plastics are made from shopping bags and wrapping films. The amount of PCR in the packaging differs for each fulfillment location, but it’s at least 50% for the outside (white or grey) poly mailer bags and at least 30% for the inside (clear) bags used in multi-item shipments. As of May 2022, we’re starting to gradually switch to 90%–100% PCR plastic packaging for apparel products in our in-house facilities all over North America. Learn more about the new improved packaging over here. For all DTG apparel orders fulfilled in Australia, we use compostable eco mailers. These mailers have the supplier’s name and composting instructions on them. Apparel orders in the Japanese partner facility are packaged in plastic mailers. Hats Structured hats are packaged in corrugated cardboard boxes. Beanies are packed in post-consumer recycled (PCR) polymer mailers just like other apparel items. Accessories In our in-house facilities, we use kraft mailers to pack phone cases. Our partners in Japan use a mix of plastic bags and padded paper envelopes to package phone cases. Jewelry is packaged in an eco-friendly black leatherette-covered box with a magnetic closure and cloth inlay. When shipped, they are put in an additional cardboard box. Sublimated products like socks are packaged in polymer mailers. Home & living Most sublimated items go in post-consumer recycled (PCR) polymer mailers. Mugs and water bottles are packaged in cardboard boxes

We know sustainable packaging is important to our customers, and we’re committed to finding the most sustainable solutions we can. As of May 2021, we’ve started using packaging made of post-consumer recycled (PCR) plastics for all apparel orders shipped from our in-house facilities. The share of recycled plastic per bag depends on each facility, but it’s at least 50% for the outside (white or grey) packaging and at least 30% for the inside (clear) bags that are used in multi-item shipments. As of May 2022, we’re starting to gradually switch to 90%–100% PCR plastic packaging for apparel products in our in-house facilities all over North America. Learn more about the new improved packaging over here. PCR packaging protects the products just as well as the virgin plastic bags, and they look almost the same. However, choosing PCR plastic over virgin plastic is the right thing to do to minimize the environmental impact plastic has on our planet. We’re continuously working on becoming more sustainable, and we’ll keep exploring greener packaging options in the future. In the meantime, feel free to explore our Sustainability and Responsibility page to learn more about Printful's sustainability efforts.

Depending on the product type and fulfillment location, your products are packaged in post-consumer-recycled (PCR) plastic mailers, kraft mailers, or cardboard boxes. Our PCR plastic mailers are made from low-density polyethylene (LDPE), categorized as number 4-coded plastic. This material is recyclable, but number 4-coded plastic doesn’t usually belong in an everyday recycling bin. Typically, it has to be recycled at designated drop-off points. We suggest contacting your local waste management service provider and asking for instructions on sorting 4-coded plastic. Kraft mailers and cardboard boxes are also recyclable and can be sorted in the paper recycling bins. Remember! It’s always good practice to research what kind of materials belong in your recycling bins. If you recycle the wrong material, it can contaminate the entire batch.

California Proposition 65 is a law that requires all businesses to provide warnings to customers in California about significant exposures to chemicals that have been found to cause cancer, birth defects, or other reproductive harm. As an ecommerce business owner, it’s your responsibility to inform all your customers in California if the products you sell contain any of the chemicals mentioned in the California Proposition 65 warning list. Customers must see this information before they make a purchase. There are several Printful products that contain the chemicals listed by the State of California. If you already sell any of these products in your store, please copy the corresponding warning message and add it to your product descriptions: All-Over Print Athletic Long Shorts and Athletic Short Shorts ⚠️WARNING! This product can expose you to chemicals including Abiraterone acetate, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov. Vintage Cap | Otto Cap 18-1248, Snapback | Otto Cap 125-978, 5 Panel Camper | Otto Cap 151-1098, Mesh Back Snapback | Otto Cap 154-1124, Knit Beanie | Otto Cap 82-480, Distressed Dad Hat | Otto Cap 104-1018, Denim Hat | Otto Cap 18-204, and Foam Trucker Hat | Otto Cap 39-165 ⚠️WARNING! This product can expose you to chemicals including BBP and/or lead, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov. Tough iPhone Case, iPhone case, and Samsung case ⚠️WARNING! This product can expose you to chemicals including Bisphenol A (BPA), which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov. Wooden Ornaments ⚠️WARNING! This product can expose you to chemicals including BBP and/or lead, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov. When you push these products to your store, you now have the option to automatically include a warning in your product description. You can choose to disable this warning, but the information should still be communicated to your customers on your website before they make a purchase. If you don’t display a warning next to your products, you may be liable under California Proposition 65. For more information about your responsibilities in relation to Proposition 65 go to https://www.p65warnings.ca.gov/.

Step One : FULFILLMENT >> It takes 2-5 business days to create and fulfill an order. Step Two : SHIPPING >> Shipping time depends on product availability and delivery destination. Step Three : DELIVERY >> Once an order is fulfilled and shipped, it's delivered to the end address.